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LUALUAH ALKHADRA GENERAL TRADING - L.L.C (“we”, “LUALUAH”) respects your privacy. This policy explains how we handle personal data in accordance with UAE Federal Decree-Law No. (45) of 2021 on the Protection of Personal Data (PDPL).

1. Data we collect

• Contact details: name, phone number, email address.
• Order & enquiry details: items, sizes, fabric preferences, measurements you choose to share, order history.
• Delivery address inside the UAE.
• Basic account data if you create an account (email, hashed password managed by our authentication provider).
• Payment status (we do not store card numbers; card data is handled by our licensed payment processor).

2. Why we use it

• To fulfil your order or bespoke commission.
• To contact you about your order, appointment or enquiry.
• To issue invoices, credit notes and comply with UAE tax and commercial record-keeping obligations.
• To send occasional newsletters, only if you have subscribed.

3. Where your data is stored

Personal data is stored with our hosting and database provider on secure infrastructure. We do not sell your personal data and do not share it with third parties for marketing.

4. Retention

We keep order and invoice records for the period required by UAE commercial and tax law. Contact and enquiry data is kept only for as long as needed to serve you, and deleted or anonymised on request unless we are legally required to retain it.

5. Your rights under PDPL

You have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate data.
• Ask us to delete data we are not legally required to keep.
• Withdraw newsletter consent at any time via the unsubscribe link in any newsletter email.

6. Contact for privacy requests

Email: atelier@lualuah.ae
WhatsApp: +971 54 577 6006
Address: Abu Dhabi, UAE

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